Protection of Personal Health Information

Our Commitment to Your Privacy


We care about your privacy at Manitoulin Health Centre (MHC). When it comes to using, collecting, and disclosing your personal health information, we follow the Personal Health Information Protection Act, 2004 (PHIPA) to ensure that your information is kept private, confidential, and secure. There are times when the law wants or allows us to give out the information to others. Please be assured that your personal health information is shared in the health system only when it is necessary to provide care for you. Manitoulin Health Centre takes the necessary steps to protect your personal health information – it is our commitment to our patients.


Internal Access to Personal Health Information 

Manitoulin Health Centre uses an inter-professional team approach to care for patients while they are in the hospital.  Along with your physician, nursing staff, and clerical support, this team may include:  a dietitian, physiotherapist, physiotherapy aide, pharmacist or pharmacy technician, lab technologist, radiologist technicians, members of the management team, and other staff and affiliates, as required.  The inter-professional team approach aligns with our Mission, Vision and Strategic direction to enable us to provide support and review your care to ensure we are delivering the right care, by the right provider, at the right time, with a focus on quality, safety, and effectiveness. 


Privacy Principles 

The Personal Health Information Protection act, 2004 (PHIPA) is based on 10 privacy principles: 

Accountability for Personal Health Information 


  • Manitoulin Health Centre is responsible for the personal information of its patients, and has a Privacy Officer to monitor and manage confidentiality and privacy issues.
  • Identifying Purposes for the Collection of Personal Health Information 

Before or at the time personal health information is collected, Manitoulin Health Centre informs individuals of the purposes for which the information is to be used. The Act allows the use of notices to bring the purposes of collection, use, and disclosure to the attention of patients.


  • Obtaining Consent for the Collection, Use, or Disclosure of Personal Health Information 
  • Knowledge and consent of individuals is required before information can be collected, used, or disclosed. Consent can be implied or expressed.
  • Limiting Collection of Personal Health Information 
  • Manitoulin Health Centre limits the collection of personal information, so that individuals are only asked what is necessary.
  • Limiting Use, Disclosure, and Retention of Personal Health Information 
  • Personal health information will not be used or disclosed for purposes other than those for which it is collected, except with the consent of the individual or as required by law. The information is kept only as long as it is needed.
  • Ensuring Accuracy of Personal Health Information 
  • Manitoulin Health Centre ensures personal information is accurate, complete, and up-to-date for the purposes for which it is used. 
  • Ensuring Safeguards for Personal Health Information 
  • Manitoulin Health Centre has appropriate safety measures to protect personal information.
  • Openness Concerning Policies and Practices 
  • Information about Manitoulin Health Centre personal information policies and practices is available to everyone.
  • Access to Personal Health Information
  • Individuals are entitled to request access to and correction of their own personal health information as provided for under Sections 52-55 of the Act subject to certain exceptions.
  • Challenging Compliance 
  • Individuals with concerns relating to privacy at Manitoulin Health Centre can address challenges to the MHC Privacy Officer or to the Information & Privacy Commissioner.


Questions & Answers 


Question: Who can look at your personal health information?

Answer: Doctors, nurses, and other health care professionals, who are treating you and/or helping with your care, can look at and use your personal health information whether the treatment takes place at Manitoulin Health Centre or somewhere else. For example, our MHC physicians can ask a specialist in Sudbury to look at your chart to review what treatments and tests you have had and to get advice on a plan of care for you.


Question: Can you ask that your personal health information not be shared? 

Answer: You can ask us not to share some or all of your personal health information with certain people. For example, you can ask us not to share the notes made by your social worker with your family physician. 


Question: Can you ask to correct the personal health information that we have about you? 

Answer: You can ask to have your personal health information corrected as appropriate. For example, we can correct your date of birth.  However, we cannot correct an opinion or an observation made by a health care professional in good faith about a patient. 


Question: Why do we use and disclose personal health information? 

Answer: We use and disclose your personal health information to:


  • treat and care for you
  • get payment for your treatment and care (from OHIP, WSIB, your private insurer or others)
  • plan, oversee and manage our day-to-day business
  • carry out activities that help reduce risk and improve the safety of our patients
  • carry out activities that help improve quality (such as sending patient satisfaction surveys)
  • teach health care professionals, administrators and students
  • collect statistics on how we provide treatment and care and about the people we care for
  • carry out research that helps patients and families
  • raise money to improve our health care services and programs
  • comply with legal and regulatory requirements and
  • other reasons that are allowed or required by law (such as sending data to the Ministry of Health and Long-Term Care for planning and managing the health care system)


Unless you clearly tell us not to, the provincial privacy laws allow us to use and disclose your personal health information for the reasons mentioned above. In these cases, clear rules restrict how we use your information.


Question: How do we protect your personal health information?

Answer: To protect your privacy, we have policies and guidelines that employees, medical staff, volunteers, and others have to follow. You can ask us to provide a copy to you.


Question: Can my family member or friend have access to my personal health information?

Answer: Manitoulin Health Centre may only disclose personal health information of a patient to a family member or friend if the patient or substitute decision-maker provides consent. The family member or friend may be asked to verify their identity when requesting health information of a patient. 

The hospital may disclose the following general information about a patient, as long as the patient is asked at the first reasonable opportunity and does not object:


  • Whether or not the person is a patient at the hospital
  • The patient’s general health status (i.e. critical, poor, stable)
  • The patient’s location in the hospital


Question: Who can you contact if you feel the rules about your privacy have been broken?

Answer: You can contact the Privacy Officer of Manitoulin Health Centre by calling (705) 368-2300 Ext 2516. 


You can also make a complaint to the Information and Privacy Commissioner (IPC) by calling 1-800-387-0073, for any action taken after November 2004. For more information, please visit the IPC website at


Accessing Health Records Section

Obtain My Health Records 


Welcome to Manitoulin Health Centre’s (MHC) Request for Medical Records (Personal Health Information) web page. 


Personal health information is any verbal, written or electronic information about you, your health or health care history. This includes your name, date of birth, address, phone number and OHIP number. It also includes tests, treatment and care information or personal and family information that you or your family/substitute decision-maker has told your doctor or other people involved in your care. 


You can ask to look at your record(s) or request copies of your personal health information.  A fee may apply. 


You can make a request by completing the following form and mailing it with an original signature to:


Manitoulin Health Centre
Health Records Department
11 Meredith Street
P.0. Box 640
Little Current, ON P0P 1K0